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Customer Comments

The following abreviated selection of comments are drawn from customer emails and other correspondence. We take this opportunity to thank them again for their custom, their kind words and their time in providing this feed-back. Full details have been withheld in the interests of customer privacy.



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Dear Silver b3,

Thank you for your phone message and this email. I have received both.

I am very happy with this resolution and would like to take the opportunity to say that you have the MOST impressive standards of customer service! I don't think think I have ever experienced better!

Regards,

E C W (Barnsley, UK)

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Ordered my celtic pendant last Wednesday, and wearing it today. It's lovely! Thank you for such a prompt reply to my order.
Best wishes

H. R. (NSW, Australia)

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Hi,

I have just placed an order with you for a celtic dog pewter hip flask.

I only placed the order on Thursday and it has arrived already. I am so impressed with your level of service. The finish of the product is better than your photos on the website show.

It is absolutley beautiful and the packaging it came in was fabulous. You have absolutley made my day. Well done for having such an amazing customer service and product range. I shall be singing your praises to everyone I meet.

Thanking you again

J. M (Tyne and Wear, UK)


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Hello Silver B3

Thank you so much for my ring, it is beautiful and fits perfectly.

Big thank you for the refund on the postage I never expected that at all. It is a real pleasure dealing with a company that values customer service so much, a refreshing change nowadays.

thank you again

A. M (Wiltshire, UK)

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Dear Silver B3

I would like to thank you so much for all your help, I had several
problems with size but you were able to accommodate all the changes
quickly and efficiently.

Your customer services are kind and courteous.

Thank you kindly

R C (Hampshire UK)

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I just wanted to say thank you very much for your help and support in fulfilling this order. You have been fabulous and once again, I am impressed with the quality of the products that you sell. Is there any where I can leave positive feedback on the web for you?

Thanks very much!

S A (Ayrshire, Scotland)

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Thank you, thank you, thank you!!!!!!!

My order arrived at 8.30 this morning with the post. You have made me a very happy person and I can now rest easy knowing my weekend is sorted.

I can’t praise you enough for excellent 110% customer care. I will definitely recommend and use you again. It’s company’s like you who seem very few and thin on the ground and its rare to come across a business happy to go out of their way to make customers feel looked after.

Have a wonderful Bank Holiday weekend.

Kind regards,

S C (Dorset, UK)

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Just a quick note to let you know how pleased I am with the gifts I
purchased and thanks for the speedy delivery. Oh, and they were wrapped
beautifully too!

Regards,

H H (Worcester, UK)

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Thanks very much for this quick response, and for answering all my questions. I find this quite noteworthy.

Many other web-base businesses with e-mail based customer service are appallingly slow in their communications and only seem to read the first few lines of any communication. This always leaves one wondering what one will actually end up with.

In your case all is clear. I will definitely be using Silver b3 again.

Regards

W S (Essex, UK)

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Dear Sirs,

My order arrived this morning. May I congratulate you on the packaging of
this item and your prompt and efficient service. Many thanks.

M N (Jersey, Channel Islands)

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This item has arrived and it is much nicer than I was expecting. Good heavy
solid feel to it. Better than how it looks on you web site Thanks

Regards,

P N (Hertfordshire, UK)

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Dear Sales

I much appreciated being kept informed of the
status of my order. The order arrived yesterday and I am very pleased with it.

Many thanks

A W (Aberdeenshire, Scotland)

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Thank you very much for your prompt and courteous service.

I am over the moon with the pendant I have purchased and will most definitely be viewing your site in the future.

Furthermore, I will recommend you to my friends and colleagues on the basis of your site and the friendly service received so far.

Best Regards,

K R (Sark, Channel Isles)

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Hi again

I received the Z+2 Silver Ring in excellent condition the following day or so after ordering it from you. Like the first ring I am absolutely delighted with the quality of the ring and the service and competitive price you charge.

Should I require another item of jewellery from your company I would not hesitate also I will highly recommend your company to my friends & relations.

With Regards,

J S (West Glamorgan, Wales)

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I HAVE RECEIVED MY ORDER THIS MORNING WHICH I FOUND TO BE VERY PROMPT THANK YOU! ALSO THE CELTIC KNOT CROSS EARRINGS ARE SO BEAUTIFUL SO MUCH IN FACT THAT I HAVE ORDERED 2 OTHER PAIRS OF EARRINGS FROM YOURSELVES!!

YOUR STANDARDS ARE EXCELLENT AND IT IS A PLEASURE DEALING WITH YOU!
KEEP UP THE GOOD WORK!!

BEST WISHES

M J W (Staffordshire, UK)

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We received the rings, tried them and they fit perfectly. We also would like to thank Silver b3 for the magnificent job you have done on those rings. They are absolutely perfect.

Again, thank you very much, you have made two people in this world, very happy and looking forward to proceed with their wedding ceremony on November 26 of 2005.

Have a very nice day!

B R and S Mc (Nova Scotia, Canada)

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Sirs,

Seriously, I just keep getting more and more impressed with the after care service from you guys. As said before, the white gold rings are to die for. Thank you very much for the kind words to myself and my new wife. She herself said it was highly unusual for a company to care so much, and thanks you too.

If it's alright, I'd like to throw your website address around a few forums I'm a member of, as there are many hundreds of people out there who I talk to daily who are fond of the elvish style jewellery, and I think your line would go down a storm. Of course, I don't want to step on any advertiser's toes, so I'll wait for the thumbs up.

Again, many thanks!

Carl and Cassandra. (Bradford, UK)

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Hi

I just wanted to say 'thank you' for the turquoise and blue lace agate pendants which I ordered yesterday. I received them this morning and they are both beautiful!

My mum, who I bought the turquoise pendant for, loves it and noticed straight away that 'it looks just like the one on the website!'. I'm also very pleased with the agate one as it has the same warm and slightly violet tones that I saw on the web. Thank you for taking the trouble to search them out for me! Mum and I were also very impressed by the presentation and the care taken over the packing, it really made receiving them something special - so thank you to whoever did all the wrapping!

I'll certainly be keeping your site bookmarked for the future.

Best wishes

E F (Surrey, UK)

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Thank you for your prompt and efficient handling of my order to you, I placed the order on 9th Jan 2006 and received it on 10th Jan. I am most impressed!

B C (Kent, UK)

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Just thought I would let you know that the item ordered arrived safe and sound today, only 48 hours after I ordered it! I am very happy with it, and extremely pleased with the great level of service you provided, and the clear communications about what stage my order is at. I will be sure to recommend you to others.

Thanks again, and happy New Year,

B H (Oxfordshire, UK)

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Thank you, very much !

The mouse mat is lovely and I am sure my son-in-law will be most pleased to
receive this for Christmas

I will certainly recommend your company to all my friends

May I take this opportunity to wish you and your company A Merry Christmas
and a Happy New Year

Best wishes

Ms R S (Hertfordshire, UK)

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HI

JUST TO SAY A BIG THANK YOU AND THAT I HAVE RECIEVED MY ORDER THIS MORNING WHICH I AM REALLY PLEASED WITH AND I WILL B PLACING ANOTHER ORDER WITH U IN THE NEAR FUTURE MY FRIEND WAS SO PLEASE WITH THE GIFT AND I APPRICIATE THE LENGHTS U WENT 2 TO GET THE ORDER 2 IN TIME THANKS AGAIN

C E-S (Merseyside, UK)

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Dear Silver b3,

Thanks for your mail. Yes, the Nevern Cross Pendants are excellent and I have been in contact with 'St. Justin' regarding our commissioned item .

Many thanks again for your help and excellent service.

Yours sincerely

D A (London, UK)

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Thank you very much for your follow up e-mail regarding my purchase of a gold elvish love ring from you. The service was excellent, hassle free and very prompt. I will not hesitate to use your company again and have already recommended you to friends.

Yours,

C H (Lancashire, UK)

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Re; Purchase of 2 silver heart trinket boxes.

Many thanks for the excellent delivery of the above items. Arrrived promptly and in good condition. Will definitely use your company again.

regards

L D (Loughborough, UK)

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Hi,

I 'd just like to say I was very pleased with the service - the item arrived very quickly and I found dealing with the firm a refreshingly hassle free task - many thanks!

Kind regards

Lee (Scotland)

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Hi,

Please feel free if you wish to use the following:

Really EASY to use website and simple order procedure. Ordered Saturday night, on my desk 09:15 Tuesday morning. Excellent quality, excellent price, well packaged, and last but not least exceptional postage prices. Better by far than High Street shopping. Very well done, keep up the great service and thank you.

MHM (Lincolnshire, UK)

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Your service, price and product were excellent

Thank you

C M (London, UK)

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I just have to say what an enormously efficient organisation you are. My order arrived this morning......barely 24 hours after I had ordered it. Utterly brilliant. Well done.......you deserve to be successful

Kind regards

E A (Worcester, UK)

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"Dear Silver b3

This was the first time i have used your company and I was extremely pleased with the level of service and quality of goods that arrived. Exceptionally quick delivery, and the silver business card holder was packaged beautifully - making it look even more like a high quality and expensive gift. I will certainly be using you again.

Thanks very much !"

L P (Devon, UK)

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"Thank you for your excellent service, the key rings I had been looking for everywhere, I could not even find that design after looking on 34 pages of key rings on e bay, you might want to consider that opening."

But I confirm your service was excellent....Thank you.

J.H (Warwichshire, UK)

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"Hi

May I say that I am absolutely DELIGHTED with the ring it is truly beautiful!! Also it arrived VERY VERY QUICKLY much to my amazement lol.

I will certainly buy from you again!! You have made my wedding day very special!!

Many Thanks"

I B (Yorkshire, UK)

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" Dear Sir / Madam

(In regard to a further exchange of chosen ring size)
I would like to compliment you again for your excellent service. Your company has one of the best standards of service I have ordered from.

Thank you very much "

A.M (Somerset, UK)

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" I was impressed with the speed in which I received my goods from your company.

I ordered 2 silver plated carriage clocks as gifts for mine and my partners’ parents on our Wedding day. The clocks were even better than they looked on the picture and extremely good quality.

The packaging of the clocks was good and the boxes have not been damaged in transit in any way. It was a pleasure doing business with your company.

The only suggestion I have is that you might benefit from taking pictures of some of your silver goods on a black or navy background to show off the quality of the products as the pictures do not really do the goods justice.

Thanks and Regards "

C C (West Sussex, UK)

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" Hi

The ring arrived today and I have to say it is absolutely gorgeous! My partner wanted a 'Lord of the Rings ring' for his wedding ring and was very specific about this and I was directed to your site by a friend. He wanted the original wording but we decided that it was a little to morbid for the occasion and your wording is just perfect. The writing is beautiful and a perfect size (so as not to look too obvious if you understand what I mean!) He absolutely loves it!

Your customer service was excellent throughout and I shall recommend you to everyone!

Kind Regards "

J. C (Wirral, UK)

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" Just a little thank you for your excellent service. I am delighted with the mouse mat, and also the way you took great care in presentation, which is quite rare these days when sending items through the post.

Thanks once again. "

Gill (London, UK)

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" I received the package yesterday. Thank you, I'm very happy with my purchase and with your service "

Bernice (California, USA)

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" Dear sir

Very impressed with price after browsing lots of websites, also delivery very fast well done "

Tracy (Porthcawl, Wales)

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" hi

I received the necklace on the 23rd and I am pleased with it. I was very impressed with your customer care and I will be recommeneding you. thank you for your exellent service.

thanks "

Paul. (Elsmere Port, Cheshire, UK)

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" Dear all at silverb3, thank you for your very promt service. I purchased the wedding ring for my husband to be, it is stunning, He is over the moon with it. We shall certainly recommend you to anybody we know that is looking for similar jewellery. Once again thank you very much and a happy new year to you all "

A. S (Harlow, Essex, UK)

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" Thank you for your email. I gave the sporran flask to my husband as his Christmas present and he was extremely pleased with it. Can I also compliment you on your service - I ordered the flask on-line in the morning and it was delivered to an address on Skye the following afternoon, which is pretty impressive just before Christmas!

Best wishes "

Amanda (Invernessshire, Scotland)

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" Thank you for a superb item, it arrived in time for Christmas and my daughter looked lovely wearing it. Will keep your email as it will be a reminder of your website as I will certainly order more items as I can afford them! "

Patricia (Suffolk, UK)

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Dear customer services

" Just a quick note to let you know I am very happy with the service I have received, especially the speed everything arrived considering we had a weekend and a bank holiday at the time.

The items were beautiful and my grandmother was delighted with the compact and brooch and my father was equally happy with the foil cutter and currency converter.

Thank you for enabling me to give such pleasurable gifts for family.

yours sincerely "

Martine (Portsmouth, Hampshire, UK)

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" Dear Silver b3,

Excellent service - Earrings arrived whilst I was out of the office yesterday. They look beautiful and I know that my wife will love them. Thanks again

All the best "

David. (High Wycombe, UK)

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"Many thanks for your service. The whole process was efficient and we are very pleased with the products. We have already recommended and passed on your details to friends and family who I am sure will be ordering from you soon.

Best Regards."

C.T (Essex, UK)

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Silver b3


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All rights reserved 2004 Silver b3.
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